The CEWP program (Canada’s Enhanced Workplace Program) is designed to provide English language training for Canadian public servants. It encompasses proficiency levels A, B, and C, with corresponding materials tailored to each level.

Training Objectives (TOs)

Level A (TO 01–25)

Covered in Workbooks 1 to 3 (Interface Canada):

• TO 01: Introduce yourself and greet colleagues.
• TO 02: Use polite expressions for basic interactions (e.g., please, thank you).
• TO 03: Answer simple yes/no and WH-questions.
• TO 04: Express basic needs or preferences (e.g., “I need help with this”).
• TO 05: Ask and answer questions about time, dates, and schedules.
• TO 06: Provide and request simple information (e.g., names, locations).
• TO 07: Describe familiar objects or situations using basic vocabulary.
• TO 08: Understand and respond to simple instructions.
• TO 09: Use basic workplace-related terms in context.
• TO 10: Describe routine activities or tasks.
• TO 11: Make simple requests (e.g., “Can you help me?”).
• TO 12: Confirm and clarify information during interactions.
• TO 13: Ask for repetition or rephrasing.
• TO 14: Use appropriate expressions to start and end conversations.
• TO 15: Participate in short dialogues about familiar topics.
• TO 16: Give directions or instructions (e.g., “Turn left at the next door”).
• TO 17: Read and understand short written messages or notes.
• TO 18: Write simple phrases or sentences for routine communication.
• TO 19: Describe people, places, or events briefly.
• TO 20: Make polite apologies or excuses.
• TO 21: Respond appropriately to greetings and farewells.
• TO 22: Understand basic numerical information (e.g., prices, quantities).
• TO 23: Use prepositions of time and place in simple sentences.
• TO 24: Express agreement or disagreement politely.
• TO 25: Identify and use basic workplace vocabulary (e.g., “file,” “desk”).

Level B (TO 26–76)

Covered in Workbooks 4 to 8 (Interface Canada):

• TO 26: Initiate and sustain short conversations in a work context.
• TO 27: Explain simple workplace procedures.
• TO 28: Describe processes in a sequence (e.g., “First, do this.”).
• TO 29: Use connectors to link ideas (e.g., “and,” “but,” “then”).
• TO 30: Write short professional emails or memos.
• TO 31: Take simple notes from phone conversations or meetings.
• TO 32: Ask for and provide clarification on instructions.
• TO 33: Respond to workplace inquiries with complete sentences.
• TO 34: Participate in small-group discussions on familiar topics.
• TO 35: Express preferences or recommendations in context.
• TO 36: Handle straightforward customer or client inquiries.
• TO 37: Use past, present, and future tenses in conversation.
• TO 38: Report on completed tasks orally or in writing.
• TO 39: Paraphrase simple statements to confirm understanding.
• TO 40: Prepare basic workplace documents (e.g., agendas, forms).
• TO 41: Use workplace-related idiomatic expressions appropriately.
• TO 42: Discuss plans, goals, and timelines clearly.
• TO 43: Adapt communication based on the audience or context.
• TO 44: Manage short problem-solving discussions.
• TO 45: Express opinions politely in workplace discussions.
• TO 46: Use appropriate tone and language for formal and informal settings.
• TO 47: Participate in meetings and contribute relevant ideas.
• TO 48: Understand and summarize workplace policies.
• TO 49: Recognize and use cultural nuances in language.
• TO 50: Explain and discuss workplace priorities or changes.
• TO 51: Manage simple conflicts or misunderstandings in communication.
• TO 52: Write short, structured reports or summaries.
• TO 53: Give and respond to feedback constructively.
• TO 54: Express empathy or understanding in workplace situations.
• TO 55: Discuss workplace challenges and propose solutions.
• TO 56: Provide detailed instructions for tasks or projects.
• TO 57: Read and analyze intermediate-level workplace documents.
• TO 58: Interpret numerical and graphical data in documents.
• TO 59: Write clear explanations or descriptions of work tasks.
• TO 60: Discuss workplace safety or protocol topics.
• TO 61: Present information to small groups confidently.
• TO 62: Respond effectively in phone conversations.
• TO 63: Manage customer service interactions with professionalism.
• TO 64: Discuss technical topics in familiar fields.
• TO 65: Write persuasive or argumentative workplace communications.
• TO 66: Review and edit written documents for clarity and grammar.
• TO 67: Develop and deliver short presentations.
• TO 68: Facilitate small-group discussions on workplace topics.
• TO 69: Discuss organizational goals or strategies.
• TO 70: Provide constructive suggestions for improvements.
• TO 71: Write detailed summaries or recommendations.
• TO 72: Adapt communication for diverse workplace audiences.
• TO 73: Explain complex procedures in detail.
• TO 74: Write technical or procedural instructions clearly.
• TO 75: Lead discussions or meetings on familiar topics.
• TO 76: Summarize workplace issues and propose actionable solutions.

Level C Objectives (20 Main and 20 Specific Objectives)

Covered in Interaction Canada (Sessions 1–4):

• Main Objectives:
  • Handle abstract or technical workplace discussions.
  • Present detailed arguments and counterarguments.
  • Lead meetings and discussions with advanced proficiency.
  • Draft comprehensive reports and policy documents.
• Specific Objectives:
  • Resolve conflicts using advanced communication strategies.
  • Write detailed recommendations for management.
  • Chair high-level meetings and summarize outcomes.
  • Provide mentorship or coaching in workplace settings.